iStream OphthalmologyRefund & Cancellation Policy
Effective date: 9 September 2026 · Last updated: 9 September 2026
1. Subscriptions and billing
iStream Ophthalmology offers subscriptions of ₹250 per month and ₹2,400 per year, processed by Razorpay. Subscriptions renew automatically at the end of each billing period until cancelled.
2. Cancellation
You can cancel your subscription at any time from your account or by emailing support@istreamophthalmology.com. When you cancel:
- You will not be charged again for the next period.
- Your access continues until the end of the period you have already paid for.
- Cancelling does not, by itself, refund the current period (see below).
3. Refunds
Because this is a digital subscription that gives immediate access to content, subscription fees are non-refundable for the current or past billing periods, except in the following cases:
- Duplicate or erroneous charge — if you were charged more than once for the same period, or charged in error, we will refund the extra amount.
- Failed access — if your payment succeeded but a technical fault on our side prevented access for that period and we could not resolve it, we will refund that period.
4. How to request a refund
Email support@istreamophthalmology.com from your registered email address with your name and the payment details (date and amount). We aim to respond within 3–5 business days. Approved refunds are made to your original payment method via Razorpay, typically within 5–7 business days, subject to your bank or provider.
5. Price changes
If we change prices, the new price applies from your next renewal, with reasonable notice. You can cancel before renewal if you do not wish to continue.
6. Contact
HASI · support@istreamophthalmology.com. See our Contact page.